Return & Exchange Policy

COVID- 19 TEMPORARY STORE POLICY- Unfortunately at this time any purchases made will not be eligible for return due to hygienic reasons.
STORE POLICY- FORMAL DRESSES & BRIDAL GOWNS
We carry one of the largest selection of dresses from many designers. 
Appointments are highly recommended to serve you better.
Walk-in shoppers are welcome, but trying on will depend on staff availability.
Our experienced and highly trained staff will help you find that perfect dress.
A deposit of $50 is required for up to one hour of service.
Your deposit will be put towards the purchase of your dress or any item in store.
WE STRIVE TO PROVIDE THE BEST IN SERVICE AND DESIGNS FOR YOUR SPECIAL DAY

RETURN & EXCHANGE POLICY

Sorry, we do not have a refund policy. We will gladly exchange items or issue a store credit within 48 hours of delivery with original tags and receipt. You may exchange items in any of our store locations, or return items with original tags and receive a store credit.

All discounted items are final sale. No refund or exchanges.

If you would like to ship your order back please request a RA number for shipping back your return within 48 hours upon delivery.

Please give us a call at anytime if you need any further assistance (905) 459-4200, or email us at [email protected]

 

SPECIAL ORDERS

All sales are non-refundable and cannot be cancelled or exchanged at the point of purchase. Our vendors are unable to cancel or make any changes or modifications to any order once it has been placed. Please be sure of the style, size, color, and any other specifications before submitting your order. Also, standardized dye lots cannot be guaranteed for orders with multiple gown styles.